Managing a geographically distributed team (80+ employees) of technical support for workplaces queue management systems, POS-terminal equipment, and self-service devices of Sberbank int the Primorsky territory. Interaction with service organizations. Key achievement: a project to optimize transport costs using map services, which was successfully replicated at the Federal level (6000+ engineers throughout Russia) with a total confirmed economic effect of more then 30 million rubbles in 2017 alone

Managing a geographically distributed team (80+ employees) of technical support for workplaces queue management systems, POS-terminal equipment, and self-service devices of Sberbank in the Primorsky territory. Interaction with service organizations. Key achievement: Ensuring the operabilityof branches and self-service devices of the bank during of an emergency in the Primorsky Territory in August-September 2016 . Preparation and IT Support for Bank events at the Eastern Economic Forum 2016

Managing a geographically distributed team (30+ employees) of technical support for workplaces queue management systems, POS-terminal equipment, and self-service devices of Sberbank in the Primorsky territory. Interaction with service organizations. Since March 2016 , she has been acting as the head of the technical support of the Primorcky Territory. Key achievement: Development and implementation of a number projects to optimize technical support processes: "Optimization of the process od execution of repair requests in ServiceDesk for service organizations", "optimization of the visualization process for monitoring the execution of repair requesting the Primorsky branch", "Power supply monitoring System" with a total confirmed economic effect of more then 20 million rubbles in 2016 alone. Support of the Service process in accordance with the specified KPI

Functional management of managers of production groups, recruitment\dismissals\training of personnel, implementation of methods of effective work in the Directorate, development of motivational programs, monitoring compliance with labor protection and safety regulations . Organizations of the "Installation" process (inspection, installation, dismanting, updating of existing points) in the region branch. Support for the "Service" process (scheduled maintenance and repair work of the network). Key achievement: providing a sales plan (b2b market) and key process indicators in the area responsibility. Conducting a reorganization

MBA

organization of managment and transportation in transport

telegraph business

Sberbank, Risk-Management

Sberbank, Mentoring

Sberbank, Compliance

Sberbank, IT service management

Puselik Consulting Group, organizational management

Puselik Consulting Group, Models of human motivation