LOTTE Department Store / LOTTE Shopping
South Korea, www.lotteshopping.com
Merchandiser, lease manager in GLOBAL MD team & AVENUAL team
Responsibilities: During two years, store manager in premium luxury stores (watches & jewelry and clothes): ROLEX, BREITLING, TAG Heuer, MONTBLANC, VACHERON CONSTANTIN, IWC, PIAGET, BLANCPAIN, ULYSSE NARDIN, HUBLOT, CHOPARD, CHAUMET, DE BEERS, BREGUET; BURBERRY, ETRO, LANVIN, MOSCHINO, Chloe, ESCADA, Vivienne Westwood, BALMAIN, KENZO, MaxMara, MISSONI, GIORGIO ARMANI, Sabatie, BRUNELLO CUCINELLI located in LOTTE Department Store, South Korea / AVENUEL team, second and fourth floors.
Responsibilities in Avenuel team: Sales management – sales and data analysis, sales reports preparation; store management - ensure that brand stores adhere to the policy of the department store, assistance in joint sales events preparation between the department store and brand stores in it; service management - customer loyalty management, analysis of complaints and its suggestions.
Further, during more than a year I worked in international department / GLOBAL MD team, LOTTE Department Store, South Korea.
Responsibilities in GLOBAL MD team: Brand manager in LOTTE Department Store (LOTTE PLAZA, Moscow branch) → search for new promising brands, store management, sales management, sales reports preparation & translation, retail market research reports preparation & presentation, retail news preparation & presentation, etc.
Making a decision to leave a particular store, or replace it with a more promising one in LOTTE PLAZA, Moscow branch.
Progress and achievements: Branded products development for LOTTE PLAZA, Moscow branch.
Became a specialist in the use of SAP (System Analysis and Program Development), CRM (Customer Relationship Management) programs.
Understanding of the department store management methods: business relationship between department store and shops in it, working with visitors and regular customers.
Reason for leaving: Expiration of my labor contract.